Frequently Asked Questions

Everything you need to know about shopping at PatPat

What are your shipping times and costs?

We offer standard and express shipping options worldwide. Standard shipping typically takes 7-15 business days, while express shipping takes 3-7 business days. Shipping costs are calculated at checkout based on your location and order weight.

How can I track my order?

Once your order has shipped, you will receive an email confirmation with a tracking number and a link to monitor your package's progress in real-time.

What is your return policy?

We accept returns within 30 days of delivery. Items must be in their original packaging, unworn, and with tags attached. Please note that certain items like swimwear and clearance products may be final sale.

Are your products true to size?

We provide a detailed size chart on every product page to help you find the perfect fit. Since we source globally, we recommend measuring your child and comparing it to our specific brand measurements.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various 'Buy Now, Pay Later' services depending on your region.

How do I contact customer support?

Our customer service team is available 24/7 via the 'Contact Us' form on our website or through our live chat feature for immediate assistance with orders and inquiries.